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Frequently asked questions (FAQs)

Payments, Billing, & Taxes

What type of payments do you accept?

We accept all major debit and credit cards (Visa, Mastercard, Amex, Discover) as well as Apple Pay and Google Pay payment methods.
For fully custom orders, we also accept wire transfers and ACH transfers.
Note: Depending on the size of your fully custom order, certain payments must be made via wire transfer or ACH transfer.

Where can I find invoices/order history for all my transactions?

When you log in to the Wayo platform, you can see all previous & current invoices under "Invoices" on the main dashboard menu.

When will I get charged for my order?

For catalog orders, you will be charged for your order at the checkout stage.
For fully custom product orders, you must make a payment to confirm your order and begin production. This is true for both sample and production orders. In some cases, your production cost may be split into “deposit” and “remainder” payments. Please refer to your invoice for more information.

What taxes apply to my order?

We currently collect all applicable taxes for goods and services shipped into California.
If you are based in CA and are exempt from CA State taxes (e.g., you have a reseller certificate), let us know by sending us a message in the Wayo portal or emailing us at support@thewayo.com.

Are there any fees for consulting?

No, we don’t collect any extra fees! Our quotes are inclusive of all fees, including quality control, and applicable taxes or tariffs.

Do you offer payment plans?

Yes, when inputting your order quantity, be sure to split the order between the various addresses desired.

Can you help me ship to end customers and provide U.S. warehousing?

Due to the unique nature of custom product sourcing, we currently don’t offer payment.
All of our products are made to fit our customers’ specific requirements – as such, we are unable to offer extended payment terms. This ensures the timely production and delivery of your products.
We understand and appreciate the importance of cash flow for businesses, and we strive to keep our processes as transparent and streamlined as possible.

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