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Frequently asked questions (FAQs)

Products & Orders

How does ordering a custom sample work? Why does a custom sample cost more than a single unit?

Custom sampling offers you the opportunity to see your finished product before placing a production order. You can order a custom sample for both catalog products and fully custom products on the Wayo platform.
The cost of a custom sample is higher than the cost of a single unit because creating a custom sample requires more time, energy, and skill. As the order quantity is very small, a custom sample can’t be produced on the assembly line, and is instead typically hand-crafted by a highly-skilled individual who creates the product from start to finish.
The cost of a single unit is lower because your product can be produced much more efficiently on an assembly line during the production phase. Most of the work goes into setting up the factory to manufacture your product, which is why the unit cost of a product is lower at higher order quantities.

Can I cancel or change my order?

Once your order has been confirmed, we can no longer accept a cancellation as your order is immediately sent to the supplier, who will begin production promptly.
If you need to make changes to your order for any reason, message us in the Wayo portal or email us at support@thewayo.com.

How can I report an issue with my order?

We are happy to assist with any issues you are having with your order.
For immediate assistance, send a message in the Wayo portal, or send us an email at support@thewayo.com.

What is your minimum order quantity (MOQ)?

The minimum order quantity (MOQ) differs for each product. You can find the MOQ for catalog products under the item description. You can find the MOQ for custom products under "MOQ and lead time" in the product quote. Keep in mind, you can order a single custom sample of any item.

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